Deprecated: mysql_connect(): The mysql extension is deprecated and will be removed in the future: use mysqli or PDO instead in /home/imranz/public_html/hawtshop.com/system/database/mysql.php on line 6
Cash on Delivery

 

Cash on Delivery now available to Customers in Pakistan

Free till December 2012

 

Hawtshop constantly captures the customer’s requirements and accordingly we deliver those needs. As a value added feature, we have introduced the Cash on delivery (COD) to our customer from October 1st, 2012. At the moment Cash of Delivery is available with in Pakistan only. The list of cities is available HERE. If your city is not in the list, do not worry, contact us and we will try our best to arrange delivery specially for you. If a product does not have COD (which is extremely rare) we will inform you within 24 hours of your COD order for an alternative way of payment. Our delivery partners are TCS and Blue-Ex.

As a part of our verification system, you will be guided to provide your Full Name, Address, Landline number, mobile number and CNIC / government ID number. Please note that your ordering session and IP address will be recorded for Pakistan Telecommunication Authority (PTA) records for security purposes. Once verification is complete you will be sent a verification completed e-mail, whole of this process is usually done within 24-48 hours of placing COD order.

We strongly recommend our customers to make ONLY Cash Payment at the time of delivery. Cheque’s, Demand Drafts or any other payment mode will not be entertained at the time of delivery via COD.

COD Policy

As a part of our COD Policy, We cannot accept the cancellation request once the order is confirmed and the order process has been started after the verification. If the products are either damaged or defective, we will arrange for replacement of the same product and no cash refund will be made. Alternately, we always believe in giving confidence to our customers and hence we can provide alternatives if only available to our customer in special cases.

In case of COD the current normal return or replacement policy will not be available. The amended return and replacement policy is as follows:

No item will be considered valid for return unless it is non-replaceable after applying the replacement policy that follows; the product will be valid for replacement only if it is damaged, defective, wrong color, wrong size or a different product than ordered. A replacement request can only be made either when the ordered is being delivered (handed over) to the customer or within the first 48 hours of the delivery. If a return is validated according to Hawtshop's amended replacement policy in case of COD, the return would be made via Bank cheque (if feasible) or cash in other cases within 48 hours of the return acceptance.

** Valuable items including Jewelry, formal and bridal wear and classified items may require 15%-25% advance payment. Our Customer support will confirm it when you place such order.