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Privacy Policy


This privacy policy sets out how uses and protects any information that you give to when you use this website. is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01-08-2011.

Version Updated on December 10, 2011

What we collect

We may collect the following information:

·         name and job title

·         contact information including email address

·         demographic information such as postcode, preferences and interests

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

·         Internal record keeping.

·         We may use the information to improve our products and services.

·         We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

·         From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We have implemented extra application layer based security as well. And our website is IPV6 ready also.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

·         whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

·         if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you . A small fee will be payable. If you would like a copy of the information held on you please write to

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Customer Information Protection

SSL* encryption is used to protect your purchase information during the transaction. We have directly incorporated merchant level security in our website.

Credit card information is encrypted and maintained in an environment that is already controlled by a certified merchant.

HAWTSHOP.COM website are checked and validated in routine to verify application and network security.

All types of internal security standards, based on industry security practices, our policies and practices are reviewed on frequent basis.

Information Security Tips for Protecting Yourself

Please do not share your user ID or password. Remember, anybody who holds your account login information can access your account and try to make use of that.

Create a secure password. The more secure your password is, the harder it is to guess. While it's not required, we suggest that you choose a password that is at least 7 characters and a mix of letters, numbers and special symbols.

Always be cautious about using a public computer. If you do decide to use a public computer to shop on the HAWTSHOP.COM website, do not forget to sign out from the website when you have finished using the public computer.

This website is verfied and secured. You can check its verfication by safesite and scanverify seals at the bottom of this document.

Email Security

Emails can be insecure and easy to forge. Always be aware that an email, even if it appears to come from a friend or a business partner, could be fraudulent and designed to trick you. Its purpose might be aimed at you to provide personal information or install dangerous software on your device.

Please always use an antivirus and firewall software on your computer to help protect yourself from phishing scams and viruses.

HAWTSHOP.COM will never request for your account password or any other sensitive account information via email.

If you contact HAWTSHOP.COM Customer Support, we might need to identify you by asking non-critical information such as your user name, shipping address or order information and history. Hawtshop support will not ask your password at any circumstances.

If you receive any suspicious email that appears to have come from HAWTSHOP.COM or have concerns about an email request you have received from HAWTSHOP.COM, please forward the email to

On the Phone

Whenever you call HAWTSHOP.COM Customer Support, we may verify your identity by asking for information such as your current shipping address, order information or the last four digits or expiration date of the credit card we have on file for your account.

HAWTSHOP.COM Customer Support or other HAWTSHOP.COM staff under any circumstances or requirements ask for your full credit card number or account password.

SSL Certificate

Whenever a transaction is being done on the HAWTSHOP.COM website, please notice the closed lock icon at the top or bottom of your browser or the “HTTPS://” prefix in the URL of the website. This means you have established a secure SSL connection and that all data transmitted through this connection will be encrypted. If you are receiving SSL Certificate errors than the domain name in the SSL certificate does not match the address that is in the address bar of the browser. In another case, it may mean that your browser / computer might be mis-configured and does not accept the root certificate used by HAWTSHOP.COM. Please contact if you encounter this error.


If you notice that any account related information has been compromised or fraudulent charges have been made on your HAWTSHOP.COM account, please contact Customer Support immediately for assistance by emailing or calling the provided helpline

Updates to this Information Security Policy

This Privacy and Information Security Policy may be updated periodically and without prior notice to you to reflect changes in our information security practices. Please visit this page on frequent basis to view any significant changes to our Privacy and Information Security Policy.


ipv6 ready Trust Seal

*  Secure Socket Layer